About Me

I'm an IT Professional and an Electronics & Communications Engineer with a passion for keeping the digital world running smoothly. My core expertise encompasses everything related to computers and leadership in corporate IT infrastructure, ensuring seamless operation, problem-solving, and efficient maintenance.

With years of hands-on experience, I possess an in-depth understanding of how hardware and software work, along with the fundamentals of almost any device powered by batteries and wires.

In addition to my core expertise, I also offer services for setting up local area networks (LANs) in both commercial and residential spaces. This includes wired and wireless networks, as well as CCTV systems.

I spend my spare time tinkering with and scratching my head over all things battery-powered, electronic and technical. Dedicated and obsessive about improving the functionality and efficiency of everything around me, and, of course, myself!

Education

Goa University

Bachelor of Engineering • May 2017

Electronics & Communications • Agnel Institue of Technology & Design - Assagao

Goa Board (GBSHSE) 10+2

SSCE• March 2011 | HSSCE• March 2013

Science Stream • Don Bosco Higher Secondary School - Panaji

Work

BPK Tech Services India Pvt. Ltd. - (Remote)

Assistant Manager - IT • August 2024 - Present

Azure Admin - Lead • April 2022 - August 2024

Azure Admin • September 2021 - April 2022

• Managing and Leading the BPK IT & Azure infrastructure Team.
• Administration & Cost management of all BPK IT & Azure infrastructure
• Managing IT & Azure infrastructure security.
• Updating BPK IT policies and ensuring compliance in accordance with SOC-2 and HIPPA.
• Hosting & Conducting monthly IT orientation training for new onboarded employees
• Complete management of the company web domain, mail (exchange) and DNS servers
• Adminstration of O365, Azure, SharePoint and MS Exchange Portals for management of AD (Azure AD), Access (IAM), Deployments (Resources), Storage accounts and Cost management.
• Company-wide software license management, vendor negotiation, procurement and setup of licensed software.
• Procurement, Shipping and initial setup of laptops and softwares for new joiners.
• Organizing and maintaining inventory of servers, business systems, networks and desktops deployed for the use of all employees.
• Identifying technical issues and providing on-call assistance to users across various systems.
• Addressing and resolving time-sensitive request and incident tickets generated by employees through the Zoho Desk Ticketing Portal.
• Demonstrating the use of IT services, devices and systems to new users, outlining relevant company policies and security protocols.
• Regularly maintaining and installing OS feature, OS security and anti-virus definition updates to ensure efficient and secure functioning of business systems, servers, desktops, etc.

BitWiz Technologies - Goa, IN

Founder & Chief Technologist • March 2019 - Present

• Assembly, maintenance, technical support, troubleshooting and repairs of all types of personal computers, laptops and mobile devices.
• Setting up local area networks (LAN) for all types of wired and wireless networks in commercial and residential spaces.
• Installation of CCTV in commercial and residential spaces.

Taj Resort & Convention Centre - Goa, IN

IT Support Engineer • January 2020 - June 2020

• Instrumental in the planning, execution and installation of the entire hotel's IT infrastructure during it's pre-opening phase.
• Organizing and maintaining inventory of servers, business systems, networks and desktops deployed for the use of all departments of the Taj Resort and Convention Center.
• Identifying technical issues and providing on-call assistance to users across various systems.
• Addressing and resolving time-sensitive request and incident tickets generated by Resort executives, associates and employees through the TCS Service Now Helpdesk Portal.
• Demonstrating the use of IT services, devices and systems to new users, outlining relevant company policies and security protocols.
• Regularly maintaining and installing OS feature, OS security and anti-virus definition updates to ensure efficient and secure functioning of business systems, servers, desktops, etc.

Tritones - Goa, IN

Freelance Musician - Rhythm Guitar & Vocals • February 2019 - December 2019

• Member of a musical band.
• Live music performances at a variety of venues including Goa Marriott Resort & Casino.

Digiwiz (Authorized Service Centre for OnePlus, Dell & RDP) - Goa, IN

Service Engineer • June 2018 - February 2019

• Sales Consultations: Demonstrating the use of new laptops, computers, peripherals and other networking solutions to potential clients with both, commercial and residential IT requirements.
• Diagnosis and Analysis: Identifying hardware and software related dysfunctionalities, working out effective resolutions and outlining price estimates of repair for client approval.
• Servicing and Repairs: Desktop and laptop repairs including part replacements, software installations, troubleshooting and providing support for Windows OS, Linux, macOS, Microsoft Office products and Anti-Virus software related queries from clients.
• Technical Support: Providing backend and on-site support for computer, laptop, smartphone users across Goa.
• In-warranty & Out-Of-Warranty repairs & services for OnePlus smartphones.

Perceptron Software Labs Pvt. Ltd. - Goa, IN

Implementation Engineer • August 2017 - June 2018

• Implementation of hardware and software solutions, while ensuring their functionality.
• Assisting and advising other team members with technical difficulties encountered during implementation.
• Demonstrating the use and manual controls of PSL's solutions to clientele and other users.
• Providing back-end support in the form of troubleshooting and resolution to clients experiencing technical difficulties with the application.
• Logging and recording technical problems, and their respective solutions for future reference.
• Solution and improvement-oriented analysis of applications to help in its development and debugging.

Core Skills

    IT Administration:

    Manage and support Microsoft 365, Azure, and Teams environments, including configuration, security policies, compliance, and best practices.

    Servant Leadership:

    Leading by example to support business initiatives, projects and collaborating with other departments and teams.

    System Monitoring:

    Monitor and maintain the health, performance, and security of M365, Azure, and other services.

    Troubleshooting:

    Diagnosis and resolution of technical issues and L2 level, acting as an escalation point for complex problems.

    User Management:

    Configure and manage user accounts, permissions, and access controls.

    Documentation:

    Develop and maintain comprehensive technical documentation, including inventory, configurations, processes, and procedures.

    Support:

    Provide technical support and training to team members and end-users, ensuring high levels of customer service.

    Staying Current:

    Keep up-to-date with the latest developments, updates, and best practices in M365, Azure, and other technologies.

Favorite Quote

"Train people well enough so they can leave,
Treat them well enough so they don't want to."
~ Richard Branson

Awards & Testimonials

  • Employee of the Month May 2022 BPK Tech Services India Pvt. Ltd.
  • Employee of the Month Nov 2022 Rajeev Bhatia CEO - BPK Tech

Click here to read many more testimonials from clients.

Get In Touch.