Azure & M365 Engineer

Shaunak
D'Silva

You'll find me in the trenches with the troop,
never commanding from a higher pedestal.

Available · Europe Baunatal, Germany Chancenkarte Visa LinkedIn
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01 - About
Shaunak D'Silva

Infrastructure engineer.
Servant leader.

I'm a Microsoft Azure and M365 specialist with 7+ years of experience keeping corporate IT infrastructure running: cleanly, securely, without drama. My background spans cloud administration, identity management, endpoint operations, and team leadership.

Most recently I served as Assistant Manager - IT at BPK Tech Services, where I led the infrastructure team, managed Azure cost and security posture, and steered the organisation toward SOC-2 and HIPAA compliance. Before that, I spent three years as Azure Admin Lead at the same company, building out the cloud foundation from the ground up.

I relocated permanently to Germany in August 2025 and I'm actively seeking IT infrastructure, Azure administration, or sysadmin roles anywhere in Europe. I'm a firm believer that the best technical work happens when the person doing it gives a damn about the people depending on it.

Off the clock: I'm tinkering with self-hosted infrastructure, Raspberry Pi projects, and anything else with a battery and a blinking light.

02 - Core Skills
Azure & M365 Administration
Entra ID (Azure AD), IAM, Conditional Access, resource deployments, cost management, and compliance across the full Microsoft cloud stack.
Exchange Online & Teams
Mail flow configuration, DNS management, hybrid setups, shared mailboxes, licensing, and Teams governance policies.
System Monitoring & Security
Health, performance, and security monitoring of M365 and Azure environments. Security policy configuration, patch management, and AV oversight.
Endpoint & Device Management
Laptop provisioning, Intune/MDM policies, software deployment, and hardware inventory management across distributed teams.
Troubleshooting & L2 Support
Escalation-level diagnosis and resolution of infrastructure and end-user issues. Ticketing via Zoho Desk and ServiceNow.
Documentation & Compliance
Technical runbooks, process documentation, SOC-2 and HIPAA compliance support, IT policy development and governance.
Servant Leadership
Leading by example. Onboarding and training end-users. Mentoring junior team members. Cross-departmental collaboration without ego.
Networking & Infrastructure
LAN/WAN setup, wired and wireless network configuration, CCTV systems, and server room operations from physical to cloud.
Preventive Maintenance
Routine upkeep of hardware and software across desktops, laptops, servers, and network equipment, OS updates, AV definitions, firmware, hardware inspections, and lifecycle planning to catch problems before they become incidents.
03 - Experience

Where I've been.
What I built there.

BPK Tech Services India Pvt. Ltd.
Hyderabad, India
Assistant Manager - IT
August 2024 - August 2025
  • Led and managed the BPK IT & Azure infrastructure team, setting priorities and unblocking the team day-to-day.
  • Full ownership of Azure infrastructure cost management and security posture.
  • Drove IT policy updates and compliance alignment with SOC-2 and HIPAA standards.
  • Ran monthly IT orientation sessions for all newly onboarded employees.
  • Managed the company web domain, Exchange mail environment, and DNS infrastructure end-to-end.
Azure Admin - Lead
September 2021 - August 2024
  • Administered O365, Azure, SharePoint, and MS Exchange: covering Entra ID, IAM, resource deployments, storage, and cost.
  • Managed company-wide software licensing including vendor negotiation and procurement.
  • Handled end-to-end laptop provisioning for new joiners: procurement, shipping, and initial setup.
  • Maintained full hardware and software inventory across servers, business systems, and desktops.
  • Served as escalation point for complex technical issues; supported users across all systems.
Taj Resort & Convention Centre
Goa, India
IT Support Engineer
January 2020 - June 2020
  • Instrumental in planning and executing the hotel's complete IT infrastructure setup during its pre-opening phase.
  • Supported executives and staff via TCS ServiceNow for incident and request resolution.
  • Maintained and updated OS, security, and AV systems across all business endpoints.
BitWiz Technologies
Goa, India
Founder & Chief Technologist
March 2019 - September 2021
  • Founded and ran an independent IT services business covering repairs, LAN setup, and CCTV installation for commercial and residential clients.
  • Managed all operations solo: client relationships, technical delivery, and logistics.
Digiwiz
Goa, India · Authorized Service Centre: OnePlus, Dell & RDP
Service Engineer
June 2018 - February 2019
  • Hardware and software diagnosis, repair, and client consultation for laptops, desktops, and smartphones.
  • In-warranty and out-of-warranty servicing for OnePlus devices.
Perceptron Software Labs
Goa, India
Implementation Engineer
August 2017 - June 2018
  • Implemented hardware and software solutions for clients, including on-site training and back-end support.
  • Logged technical issues and their resolutions to build a shared knowledge base for the team.
Education
Bachelor of Engineering · May 2017
Goa University
Electronics & Communications
Agnel Institute of Technology & Design, Assagao
SSCE 2011 · HSSCE 2013
Goa Board (GBSHSE)
Science Stream
Don Bosco Higher Secondary School, Panaji
Train people well enough so they can leave. Treat them well enough so they don't want to.

- Richard Branson

04 - Recognition

Employee of
the Month

Awarded twice at BPK Tech Services in May and November 2022, recognised by CEO Rajeev Bhatia for consistent impact and team leadership.

Employee of the Month, May 2022
BPK Tech Services · May 2022
Employee of the Month, November 2022
BPK Tech Services · November 2022 · CEO Recognition

More from BitWiz clients → reviews on Google

05 - Contact

Let's talk.

I'm immediately available and actively looking for IT infrastructure, Azure administration, or M365 engineering roles across Europe. Email is the best way to reach me; though the phone works too.

I have full work authorisation in Germany and I'm open to relocating anywhere in Europe.

Email [email protected]
Phone +49 (0) 1551 0833 528
Location Baunatal, Germany
LinkedIn linkedin.com/in/shaunakdsilva
Authorisation Germany (Chancenkarte) · Open to all of Europe